IT Helpdesk / Desktop Support Engineer

IT Helpdesk / Desktop Support Engineer

• Dublin
• 12-month contract
• €300-350

Key Responsibilities

• Provide 1st and 2nd line support for hardware, software and user issues.
• Troubleshoot desktop, laptop and Microsoft 365 environments.
• Manage incidents and service requests through a ticketing system.
• Support user accounts, onboarding and IT equipment.
• Escalate complex issues and maintain accurate documentation.

Required Experience

• Experience in a Helpdesk, Service Desk or Desktop Support role.
• Strong knowledge of Windows, Active Directory / Entra ID and Microsoft 365.
• Excellent troubleshooting and customer service skills.
• Experience using ITSM/ticketing systems.

Desirable

• Knowledge of Intune, endpoint management or networking fundamentals.
• ITIL Foundation, CompTIA A+ or Microsoft certifications.

Reperio Human Capital acts as an Employment Agency and an Employment Business.